Cart
Checkout Secure

Coupon Code: USAHW100OFFTODAY Copy Code

  • My Account
  • USA Health & Wellness, Sauna Equipment, Dover, NH

    Call for Todays Deals!

    207.619.4291

    Mon-Sat 9am-8pm Eastern

    Return and Exchange Policy

    USA Health and Wellness Return and Exchange Policy

     

    Returns- Infrared Saunas


    Our policy is an industry leading return policy that lasts 30 days. We are so confident that you will absolutely love the product that you buy from us, so we offer a 100% 30 day money back guarantee. If you do return your sauna you will return 100% of your original order minus return shipping costs. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To complete your return, we require a receipt or proof of purchase.

    Refunds (if applicable)


    Once your return is received and inspected, we will notify you that we have received your returned item. Please note that if the product that you purchased has been damaged while in your possession, does not contain the original packaging, or requires any additional refurbishing once received, it could be subject to additional charges


    Once we receive your product, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)


    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.


    Next contact your bank. There is often some processing time before a refund is posted.


    If you’ve done all of this and you still have not received your refund yet, please contact us at info@usahealthandwellness.com.

    Exchanges (if applicable)


    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@usahealthandwellness.com 

    How Do I Return My Product?


    To return your product, please email us at info@usahealthandwellness.com, and we will coordinate  the shipping for you. If necessary, we will provide a return merchandise authorization (RMA) number that will be used to process your return.

     

    Hot Tubs** All Hot Tubs are non returnable. 

    Cancellations

    We usually ship orders immediately. If you choose to cancel your order, you will be responsible for shipping charges incurred as well as a 3% transaction processing fee. 

    Contact Us


    If you have any questions about this Return and Exchange Policy, please contact us:

    By email: info@usahealthandwellness.com
    By visiting this page on our website:  USA Health and Wellness
    By phone number: 1-207-619-4291

    About Us

    About USA Health and Wellness

    Why Chose USA Health and Wellness?

    Don't Take Our Word For it! Here's What Our Customers Think:

    Added to cart!
    No Tax | Price Match Guarantee | Financing Free shipping when you order over XX You Have Qualified for Free Shipping No Tax | Lowest Price Guarantee | Financing You Have Achieved Free Shipping Free Shipping For Over $x to No Tax | Lowest Price Guarantee | Financing Available Free shipping when you order over XX ou Have Qualified for Free Shipping
    ★ Check out Our Reviews

    Let customers speak for us

    100 reviews
    98%
    (98)
    1%
    (1)
    1%
    (1)
    0%
    (0)
    0%
    (0)
    Excellent Sauna

    I love this sauna. It’s the perfect size. It heats up in about 30 min. The wood smells so good. It was so easy to put together.

    M
    Clearlight Premier IS-2: Two Person Far Infrared Sauna (76"H x 50"W x 44"D)
    M.R.
    Sauna

    Im very pleased with my sauna! Now I’d Love if you could get my RedLight order completed!
    You’ve all been fantastic to work with! 😊👌

    Finally, Just the Spa that We Ordered

    After weeks of delay due to the COVID-19 pandemic interruption of the supply chain, the 6 person American spa (hot tub) that we ordered was finally delivered, in perfect condition. The terms of purchase went smoothly, and the price was reasonably good for the quality and size of the spa. Ample instructions were provided to prepare for the spa arrival. Although some spa companies provide complimentary "start-up kits" with chemicals and water testing tools, which makes set-up quicker and easier, none came with this spa. The biggest surprise is how much site preparation for the spa ended up costing -- about as much as the cost of the spa itself. There are lots of hot tub vendors and YouTube videos out there to guide a new spa owner, almost all have a monetary interest in getting you to buy their products. USA Health and Wellness are nice people, who could strengthen their brand if they bolstered their guidance for spa set-up and maintenance.

    Health Mate Elevated Health 5 Person Infrared Sauna- FREE WHITE GLOVE