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Customer Reviews

Based on 2 reviews
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(2)
I
IP
Very disappointed for long parts wait

I'm very disappointed in the whole product and service. I bought this tub on Black Friday, it was delivered in January and I set it up in May. I used it for the one season . Exactly one year into use of the jacuzzi it started leaking from filter housing that was cracked. I called the customer service an asked for the part. I sent the pictures and descriptions. We waited 2 weeks for the parts and nothing came. I called again ant another 2 weeks later they sent us some other parts but not the right main part- filter housing. Called again and they had to file another claim to send the part that they didn't send the first time. Also the part is on back order and they told me I have to wait another 2-3 weeks to get it. In addition they have audacity to charge me twice for shipping. I even checked with third party to fix it and it cost $190 for the first hour of service. I spend a lot of money on this product to use it , not for it to sit in my yard empty. I would not recommend this product.

I
Ilana
Highly disappointed

I never write reviews but this is bad and so I feel compelled to forewarn others.

USA Health and Wellness came recommended to me from a neighbor who was evidently satisfied with their hot tub purchase so I expected very similar experience.
In contrary, I did not receive the same service.
The customer service is merely existent. The hot tub arrived with visible exterior damage to the bottom of the spa as well as the spa cover; I could not reach anyone until I put in a claim with credit borrower. They finally sent a technician to confirm no internal damage- and over 2 months since purchase, I cannot reach anyone to obtain a cover replacement nor the hot tub steps.

Would not recommend this company to anybody. They don’t answer the phone, return calls, nor respond to emails. Underwhelming customer service

American Spas

AMZ-100L

6-Person Lounger 100-Jet Spa

Features: 6-Person 100-Jet Premium Acrylic Lounger Standard Hot Tub with Bluetooth Sound System and LED Waterfall

Dimensions: 84" x 84" x 36"

Welcome to your own private sanctuary of relaxation with the 6 Person Lounger Spa by American Spas™. Combining classic design, cutting-edge technology, and affordability, the AMZ-100L Spa turns your backyard or patio into a private escape, while delivering a total body hydrotherapy experience unlike any other. Invite friends and family over to enjoy your new spa with soothing, contoured seating for five and a full-length 7 foot lounger that delivers the ultimate upper and lower body massage with 100 Massage Therapy Jets. Each of the 100 jets are carefully placed along the lines of the body, allowing you to massage away stress while comfortably leaning back in the luxuriously-designed contoured seating, molded arm rests, that deliver the highest quality hydrotherapy and relaxation experience available.

The Authorized Dealer of #1 Recommended American Spas!

Why American Spas?

American Spas has been an industry leader in the spa industries since its birth of parent company, Cal Spas in 1978. A rich 42 year history based out of California has laid the foundation of how spa companies should operate. Currently headquartered in Pomona, California with a 40,000 acre location, American Spas continues to grow and expand as the #1 choice in Hot Tubs. The long tenured history and efficiency of American manufacturing also allows for the highest quality hot tubs at affordable price points for everybody.

SPECIFICATIONS

 

# SPECIFICATIONS  
1 Seating Capacity 6
2 Shell Colors Gloss White
3 Dimensions - (W x L x H) 84" x 84" x 36"
4 Dry Weight - Lbs. (Kilograms) 800 (363 kg)
5 Filled Weight - Lbs. (Kilograms) 4,340 (1,969 kg)
6 Water Capacity - Gal. (Liters) 425 (1,609 L)
7 HD56 Power Frame Pump(s) 2 x 6.0 BHP
8 24/7 Filtration Pump System: Fully Programmable Dedicated Pump Circulation Pump
9 Operating Voltage 240V
10 True Blue™ Vacuum Safety Break Yes
11 Exclusive Halo Stainless Steel Jets: 100
12 Multi Colored LED Spa Light Yes
13 2" Diverter Valve Yes
14 Head Rest Pillows Yes
15 Gate Valve(s) Yes
16 Easy-Flo Air Control Valves Yes
17 HydroClear™ Ozonator Yes
18 Exclusive Bio-Clean Filter™ 50 Sq. Ft.
Bio-Clean w/Teleweir
19 Whisper Power Unit™ Equipment with Digital Topside BP 501G1
TP500 Topside
20 2.0 Sound System, Bluetooth Technology & 2 x 3" Speakers Yes
21 Insulation :Thermo-Shield™ + Thermo Layer Floor™ Yes
22 Heating System: Whisper Hot™ 5.5 kW Titanium Heater Yes
23 Internal Drain Valve Yes
24 Pressure Treated Cabinet Frame Yes
25 Preferred™ Cabinet Panel Smoke
26 Sealed Bottom Base Bottom Liner
27 4" to 2.5" Hydro-Armor™ Spa Cover Brown
28 UL , cUL, CEC and VGB Approved Yes
29 Warranty (Structural) 5 Years
30 Warranty (Finish) 2 Years
31 Warranty (Parts) 2 Years
32 Warranty (Labor) 1 Year
33 Warranty (Cabinet and Plumbing) 1 Year

Customer Reviews

Based on 2 reviews
0%
(0)
0%
(0)
0%
(0)
0%
(0)
100%
(2)
I
IP
Very disappointed for long parts wait

I'm very disappointed in the whole product and service. I bought this tub on Black Friday, it was delivered in January and I set it up in May. I used it for the one season . Exactly one year into use of the jacuzzi it started leaking from filter housing that was cracked. I called the customer service an asked for the part. I sent the pictures and descriptions. We waited 2 weeks for the parts and nothing came. I called again ant another 2 weeks later they sent us some other parts but not the right main part- filter housing. Called again and they had to file another claim to send the part that they didn't send the first time. Also the part is on back order and they told me I have to wait another 2-3 weeks to get it. In addition they have audacity to charge me twice for shipping. I even checked with third party to fix it and it cost $190 for the first hour of service. I spend a lot of money on this product to use it , not for it to sit in my yard empty. I would not recommend this product.

I
Ilana
Highly disappointed

I never write reviews but this is bad and so I feel compelled to forewarn others.

USA Health and Wellness came recommended to me from a neighbor who was evidently satisfied with their hot tub purchase so I expected very similar experience.
In contrary, I did not receive the same service.
The customer service is merely existent. The hot tub arrived with visible exterior damage to the bottom of the spa as well as the spa cover; I could not reach anyone until I put in a claim with credit borrower. They finally sent a technician to confirm no internal damage- and over 2 months since purchase, I cannot reach anyone to obtain a cover replacement nor the hot tub steps.

Would not recommend this company to anybody. They don’t answer the phone, return calls, nor respond to emails. Underwhelming customer service

Customer Reviews

Based on 2 reviews
0%
(0)
0%
(0)
0%
(0)
0%
(0)
100%
(2)
I
IP
Very disappointed for long parts wait

I'm very disappointed in the whole product and service. I bought this tub on Black Friday, it was delivered in January and I set it up in May. I used it for the one season . Exactly one year into use of the jacuzzi it started leaking from filter housing that was cracked. I called the customer service an asked for the part. I sent the pictures and descriptions. We waited 2 weeks for the parts and nothing came. I called again ant another 2 weeks later they sent us some other parts but not the right main part- filter housing. Called again and they had to file another claim to send the part that they didn't send the first time. Also the part is on back order and they told me I have to wait another 2-3 weeks to get it. In addition they have audacity to charge me twice for shipping. I even checked with third party to fix it and it cost $190 for the first hour of service. I spend a lot of money on this product to use it , not for it to sit in my yard empty. I would not recommend this product.

I
Ilana
Highly disappointed

I never write reviews but this is bad and so I feel compelled to forewarn others.

USA Health and Wellness came recommended to me from a neighbor who was evidently satisfied with their hot tub purchase so I expected very similar experience.
In contrary, I did not receive the same service.
The customer service is merely existent. The hot tub arrived with visible exterior damage to the bottom of the spa as well as the spa cover; I could not reach anyone until I put in a claim with credit borrower. They finally sent a technician to confirm no internal damage- and over 2 months since purchase, I cannot reach anyone to obtain a cover replacement nor the hot tub steps.

Would not recommend this company to anybody. They don’t answer the phone, return calls, nor respond to emails. Underwhelming customer service