After weeks of delay due to the COVID-19 pandemic interruption of the supply chain, the 6 person American spa (hot tub) that we ordered was finally delivered, in perfect condition. The terms of purchase went smoothly, and the price was reasonably good for the quality and size of the spa. Ample instructions were provided to prepare for the spa arrival. Although some spa companies provide complimentary "start-up kits" with chemicals and water testing tools, which makes set-up quicker and easier, none came with this spa. The biggest surprise is how much site preparation for the spa ended up costing -- about as much as the cost of the spa itself. There are lots of hot tub vendors and YouTube videos out there to guide a new spa owner, almost all have a monetary interest in getting you to buy their products. USA Health and Wellness are nice people, who could strengthen their brand if they bolstered their guidance for spa set-up and maintenance.